…challenges regional managers to shift from activity to outcomes
The Nigeria Social Insurance Trust Fund (NSITF) has recorded approximately 85% of its contribution target in the first half of 2026, despite what management described as a period of significant institutional change.
Managing Director/Chief Executive, Mr. Oluwaseun Faleye, disclosed this at the opening of NSITF’s 2026 Half-Year Management Performance Review held simultaneously in six regional locations of the Fund.
According to Faleye, the result reflected “The collective commitment of our Regional and Branch leadership, the dedication of our compliance teams and the determination of our workforce to deliver results regardless of the challenges before them.”
The MD noted that the first half of the year was defined by the Voluntary Exit Exercise which he described as “an important milestone in our institutional journey” that came with new responsibilities and leadership demands.
“Across the country, many of our offices adapted to these changes with remarkable resilience and professionalism. Officers stepped into new roles, teams reorganised themselves and, despite the inevitable pressures that accompany such a transition, the work of the Fund continued without interruption,” he stated.
“That resilience deserves recognition. It reminds us that while systems, structures and technology are important, the greatest strength of any institution will always be its people,” the NSITF MD added.
“Excellence should never pass unnoticed. Recognition celebrates hard work, inspires healthy competition and reminds us that outstanding performance is always worthy of acknowledgement,” Faleye said.
He stressed that the review was not about naming failures. “The purpose of this Review is not to identify who has succeeded and who has failed, but to understand that which is working, address what is not is and create an environment where every office can succeed.”
Looking ahead, the MD said NSITF’s priorities are to “deepen compliance, expand social security coverage, improve the speed and quality of claims administration, strengthen stakeholder engagement and continue building an institution trusted by employers, employees and the Nigerian public.”
He placed emphasis on digital transformation, better data quality and simplified processes to reduce delays, cautioning however that technology alone would not deliver results.
“Yet technology alone cannot transform an institution; people do. Every reform ultimately depends on leadership, integrity, discipline and our collective willingness to embrace change,” he said.
Faleye reminded staff that NSITF’s mandate is ultimately about people: “the injured worker, the bereaved family, the employer seeking responsive service and every Nigerian worker who deserves the protection and dignity provided through the Employees’ Compensation Scheme.”
“When we remember the people behind the statistics, compliance becomes more than enforcement, claims administration becomes more than a process and service delivery becomes our contribution to a more secure and productive nation,” he said.
The MD urged all Regional Managers, Branch Managers, Heads of Departments and staff to leave the two-day review with “renewed purpose and determination.”
“When we gather again for our Year-End Management Performance Review, I want us to look back with confidence, not simply because we achieved our targets, but because we strengthened our institution, expanded protection for Nigerian workers and demonstrated that the Nigeria Social Insurance Trust Fund is steadily becoming the modern, responsive and trusted social security institution our nation deserves,” Faleye stated, concluding that “the story of 2026 is still being written. I am confident that, together, we will ensure that its final chapters are our strongest.”
In her presentation, the Executive Director (Operations), Mrs Mojisola Alli-Macaulay, who doubles as the Chairman, Regional Management Performance Review, challenged the regional and branch leadership of the Fund to shift focus from activity to outcomes, saying the real measure of success is how many employers comply, how fast claims are paid, and how many more Nigerian workers are covered under social security.
The Executive Director Operations said with the theme “From Performance to Impact: Strengthening Compliance, Enhancing Service Delivery, and Expanding Social Security Coverage,” the annual review was designed to move the Fund beyond targets and reports.
“It is easy to become consumed by deadlines, reports, targets and immediate operational demands. This Review gives us room to step back and ask: Are our efforts producing the results we expect? Are employers and employees experiencing better service?” Ali-Macauley told the gathering, adding that impact is visible “when an employer understands and fulfils their obligations. It is seen when a claim is treated promptly and professionally. It is seen when an injured worker or a family receives the support they are entitled to under the Employees’ Compensation Scheme. It is also seen when more Nigerian workers are brought within the protection of social security.”
She noted that “every Region operates within its own realities. Each has its own challenges, lessons and areas of progress, saying what matters is the willingness to learn from one another.
The ED outlined four priority areas for operational leaders: more purposeful employer engagement, better compliance outcomes from field operations, efficient and professional claims handling, and stronger use of technology backed by better-quality data and clearer reporting.
“We also need better-quality data, clearer reporting and a stronger use of technology in our daily work. These may sound like operational matters, but they directly affect the quality of the decisions we make and the service we provide,” she added, and urged participants to be candid in their presentations, sharing both what worked and what did not, so that successful approaches in one branch can be adapted elsewhere.
“The value of this review will not be determined only by the quality of the presentations made here. What will matter most are the decisions we take, the lessons we carry back to our offices and the actions that follow after this meeting,” the ED said.
The Executive Director commended the Managing Director/Chief Executive for leadership and support, and expressed hope that discussions would be “open, constructive and useful” for a clearer roadmap for the regions and branches of the Fund.
The Fund recognised 17 outstanding Branches for contribution collection against target: Kebbi, Sokoto, Damaturu, Dutse, Trans-Amadi, Ado-Ekiti, Yenagoa, Katsina, Lekki, Port Harcourt, Ikeja, Bauchi, Mainland, Zaria, Gusau, Yola and Kano.
Its top three collecting branches were also singled out: Victoria Island, Lagos Central and Lekki, which together accounted for approximately 40% of the Fund’s total collections during the period under review.
The Regional MPR serves as NSITF’s key platform to assess performance, review resolutions from previous meetings, and agree on practical steps to strengthen compliance with the Employees’ Compensation Act and expand coverage nationwide.
